Northwest Tidal (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (the “Site”) or interact with our services.
Information We Collect
We may collect the following types of information:
- Personal Information: When you contact us, request a quote, or place an order, we may collect your name, phone number, email address, company name, and shipping address.
- Browsing Information: Our Site may collect non-personal data such as IP address, browser type, pages visited, and time spent on our Site through cookies and analytics tools.
- Communication Data: If you contact us via email, phone, or web forms, we may retain records of our correspondence.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Respond to inquiries and customer service requests
- Improve our products, services, and website functionality
- Send important updates, promotional offers, or newsletters (you may opt-out at any time)
- Comply with legal obligations
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Service Providers: Third-party vendors assisting with payment processing, shipping, or analytics.
- Legal Compliance: When required by law or to protect our rights, safety, or property.
Cookies & Tracking Technologies
Our Site may use cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve our services. You can adjust your browser settings to refuse cookies, but this may impact website functionality.
Your Rights & Choices
You have the right to:
- Request access to the personal data we hold about you
- Request corrections or updates to your information
- Opt out of marketing communications
- Request deletion of your data (subject to legal requirements)
- To exercise these rights, contact us at info@tidalropes.com.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage users to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our Site after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Northwest Tidal
📍 120 Fry St, Nanaimo, BC, Canada V9R 4Y9
📞 (250) 753-0247
By using our Site, you acknowledge that you have read and agree to this Privacy Policy.